Tudor House

We are open as normal whilst COVID safeguarding measures continue as before.

As it stands the government or our regulators have not announced any changes to the protocols and restrictions placed on dental services because of the Covid-19 pandemic. We will be working under advanced personal protective equipment (PPE) for certain procedures; increased gaps between appointment (fallow time) for aerosol generating procedures (AGPs); and still limitations on the number of patients in waiting area.

While there is a low risk to the vaccinated patients, Covid-19 is still present and something we are all learning to live with. So especially for the vulnerable and apprehensive patients it is important for us to do all we can to make it a safe place for them to come and receive dental care.

Please remember:

It is safe to visit the dentist:

We need to find the middle ground between doing all we can to make it safe but also ensure that the practice can continue to run as efficiently as possible.

We need to draw your attention to a few points:

  1. Priority: We are still prioritising dental Emergencies for our registered patients. We will only see patients with pre-booked appointments. Because of the tremendous back log we are not able to register New NHS patients at the moment.
  2. Telephone Triage: Emergency and normal Patient Triage is continued during our working hours Monday-Saturday. Please note that you should not contact NHS Dental Emergency on 111, unless you have an initial triage with us.
  3. Adherence to NHS (Chief Dental Officer) and Public Health England guidelines: We do not see patients who should be self-isolating according to Government guidelines. For information on this please visit here
  4. Paperless: We are now fully paperless. Once an appointment is made an email confirmation is sent out (72 hours prior to the appointment) with a secure link. We ask you to please complete the forms and return it back to us at least 24 hours before your appointment. If you are not able to complete these forms, please contact us.
  5. Attendance: If you have completed the forms please make sure you come in about 5 minutes before your appointment as earlier arrival might lead for you to be standing outside!
  6. Late Arrivals: Because of the limited appointments we ask you to please make sure you arrive in time. A delay in your attendance might lead to cancellation of your appointment.
  7. Fail to Attend: As you appreciate appointments are rather precious in these difficult times. If you fail to attend an appointment you are depriving another patient of having access to treatment. We therefore have a strict 48 hours cancellation policy. Failure to inform us might lead to a charge (private treatments) or not being given further NHS appointments.

Please click on this link to view what constitutes a dental emergency as well as our telephone triage process.